At ColorCoat, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team.
2. Conditions for Returns
To be eligible for a return, the item must be in its original packaging and condition. We cannot accept returns for opened or used products unless they are defective.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you need to exchange a product for a different item, please contact us. We will guide you through the exchange process.
6. Defective Products
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
For any questions regarding our refund and return policy, please contact our customer service team.
